Terms of service
Effective Date: 4/1/2025
By opting in to receive SMS messages from Renna Counseling, PLLC and your individual Psychotherapist (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).
SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from Renna Counseling, PLLC and your individual Psychotherapist for appointment reminders, marketing messages, and general two-way communication about your relationship with Renna Counseling, PLLC as well as your individual Psychotherapist. Message and Data Rates may apply.
Message Frequency
You will get more than one message from us unless you opt-out, and while messaging frequency varies, you will likely receive messages pertaining to your account with us as you request, or up to 4 messages per month. Renna Counseling, PLLC and your individual Psychotherapist reserves the right to alter the frequency of messages at any time to increase or decrease the total number of messages. Renna Counseling, PLLC/your individual Psychotherapist and carriers are not liable for delays or undelivered messages.
Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
Privacy Policy
Your information will be handled in accordance with our Privacy Policy which you can find on our website under “About and Privacy Policy”.
Cancellation/Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.
Help/Customer Support
Text the word HELP for support. You may also contact us directly at the number listed on our website for our main office or by emailing info@rennacounseling.com
Liability
We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers.
We understand that text messaging offers an easy and convenient way for patients and psychotherapists to communicate with one another. In many circumstances, such as for confirming appointments, text messaging has advantages over telephone calls (or messages back and forth) and other means of communication.
However, we need to caution you that there are some important disadvantages as well. Most importantly, given that many text messages now show up on computers as well as phones, the latest HIPAA rules consider that to be Protected Health Information (PHI) if associated with your treatment here, and we cannot guarantee the security of such unencrypted electronic communications. This means that text messages are not confidential and are comparable to sending a postcard through the mail. Therefore, text messages should not be used to communicate sensitive health information, which naturally includes mental health and substance abuse details. In some circumstances, your text messages may become part of your health record.
Finally, text messaging is not a substitute for seeing your psychotherapist. If you think you need to be seen, please call and schedule an appointment. That said, we still consider text messaging to be an acceptable part of our communications with current patients and could become part of your health record.
Should you be experiencing a medical or mental health emergency, call 911 or go to your nearest emergency room.