Effective Date: April 1, 2025

Renna Counseling, PLLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Renna Counseling, PLLC collects and uses information about you [when you opt-in to receive SMS messages from us].

Information We Collect

When you opt-in to receive SMS messages, we collect:

·       Your phone number

·       Consent to send SMS messages

·       Your email address

·       Your basic contact information

·       Your messaging history with us

How We Collect Your Information

We may collect your information directly from you, such as when you complete a form or contact us; automatically, such as when you interact with our website; or from others, such as when we receive information about you from third parties.

How We Use Your Information

We use your information to:

·       Send you the SMS messages you’ve opted in to receive

·       Provide updates, promotions, or other relevant content based on your preferences

·       Choices and Controls

·       To operate our business

·       Appointment Reminders/Cancellations/Changes

·       Paperwork Completion Reminders

Disclosures of Your Information

We may disclose your information to our affiliated companies; to third party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets; as required by law or administrative order; to assert claims or rights or to defend against claims;

Protection of Information 

We take steps to protect your information against unauthorized use or disclosure. We need to caution you that there are some important disadvantages as well. Most importantly, given that many text messages now show up on computers as well as phones, the latest HIPAA rules consider that to be Protected Health Information (PHI) if associated with your treatment here, and we cannot guarantee the security of such unencrypted electronic communications. This means that text messages are not confidential and are comparable to sending a postcard through the mail.  Therefore, text messages should not be used to communicate sensitive health information, which naturally includes mental health and substance abuse details. In some circumstances, your text messages may become part of your health record. 

Finally, text messaging is not a substitute for seeing your psychotherapist. If you think you need to be seen, please call and schedule an appointment. That said, we still consider text messaging to be an acceptable part of our communications with current patients and could become part of your PHI.

Should you be experiencing a medical or mental health emergency, call 911 or go to your nearest emergency room.

Updates

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website before the change becomes effective. We encourage you to periodically review this page for the latest information about our privacy practices. 

How to Contact Us

You may contact us directly at info@rennacounseling.com

Other information that may be included in Privacy Policies

Depending on your jurisdiction and your business activities, you may need to include provisions on additional topics, including:

·       The category of personal data you collect, and whether each category is disclosed, sold, or shared;

·       We do not sell or shared your personal information.  

We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.

·       Information about how you use cookies; to improve the websites usability, analyze the use of website, administration of site.

·       We do not knowingly collect personally identifiable information from children under the age of 18. If you are under the age 18, you must ask your parent or guardian for permission to use our messaging system with your psychotherapist. Parent(s) and/or guardian(s) must sign the consent for minor usage of software services.

·       Information about how individuals can exercise their privacy rights: please email use at info@rennacounseling.com

·       Whether your website responds to do not track or global privacy control signals.